Quality management for resilient and sustainable logistics

As an intermodal transport Group, customer satisfaction is at the heart of everything we do. With a robust quality management system in place, in accordance with ISO 9001:2015, we ensure that our services meet the highest quality standards and comply with all applicable requirements.

 

Through a process-oriented approach, continuous improvement and a clear focus on our customers' needs, we guarantee:

  • reliability: punctual deliveries and seamless information flow
  • efficiency: optimised processes and costs
  • safety: the highest standards in transport handling and for our employees
  • sustainability: resource-efficient operations.

We identify and assess risks to proactively implement quality control measures. Our people are trained and motivated to achieve our quality objectives. We work together to continuously improve our processes and the quality management system, adapting to ever-changing requirements.

 

Our quality aims

Our quality policy is linked to our corporate strategy and focuses on the following key areas:

  • meeting customer needs – with a focus on resilience and network stability
  • increasing productivity and efficiency – in close cooperation with partners in the value chain
  • ensuring safety – for our employees and all transport stakeholders 
  • strengthening the organisation – a positive and motivating working environment for our employees
  • promoting sustainability – for a climate and resource efficient freight transport.

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Works on the Rhine Valley line: all news about the replacement programme

 

From 8.4.22 to 24.4.22, extensive construction work take place on the Rhine Valley railway between Mannheim and Basel. During this period, the track capacity is greatly reduced due to various partial and full closures.

 

The replacement program


Together with DB Netze and our rail partners, we have drawn up a replacement program for around 70% of the regular trains. Just under half of these approximately 650 trains are scheduled via the Rhine Valley. All possible replacement capacities are used. The remaining volume is routed via the Gäubahn, Brenner and France. For 70% of the trains, we can offer the P400 profile.

 

Over the Easter holidays, the Rhine Valley line will be closed from 14.4.22, 23.00, until 18.4.22. Practically NO trains can run via the Rhine Valley. The already limited capacity will be further reduced to almost zero. The diversionary routes via Gäubahn, France and Brenner can accommodate just under 50% of the traffic.

 

Further measures


Extra trains are running between Busto and Basel to support transalpine traffic.

 

A task force is on duty 24/7 to coordinate possible events with the railways. Every opportunity to use any capacity that may become available is seized.

 

Preparations for week 16, when the train program will be ramped up again, are in full swing.


The implementation


14.4.2022 - As expected, not all trains of the closely timed diversionary service can circulate due to various traffic incidents. About 15% of the replacement program is cancelled due to operational disturbances.