Focus areas

Group objectives

• Market-leading positions on specific major European transport corridors
• Resilient, competitive and predictable intermodal offerings to a growing customer base
• Ensuring efficient and competitive rail traction capacity with a balanced portfolio of strategic partners
• Digital transformation and automation in planning and operations along the intermodal chain, including customers, railway undertakings and third party terminals
• R&D: continuous development of innovations in wagon technology and terminals
• Increasing the productivity of intermodal and terminal operations

Market development

• Focus on the intermodal transport segments of transalpine, long haul (over 600 km in Europe) and maritime transport
• 30-50% market share on the corridors served
• Focus on pipeline development with 5-10 and more roundtrips per week
• Capacity utilisation of trains above 80%
• Priority on the use of own terminals
• Strengthening the main transport corridors by investing in terminals

Customers

• Quality, reliability, stability, cost leadership and competitiveness are the key drivers
• Automate the contract-to-cash process
• Standardise digital services and set up a self-service platform for customers
• ‘Estimated pick-up time’ information for 100% of shipments, with 95% reliability
• Expand customer base; service for major customers

Partners

• Integrate the planning cycle with strategic partners

• Establish strong partnerships with multiple rail operators
• Standardise and automate the purchase-to-payment process with partners
• Strengthen the digitalisation of operational processes (timetables, disruptions, pick-up times, etc.)

Employees

• Develop young talents into leadership positions
• Increase the diversity of the workforce, particularly in leadership and management positions
• Reduce staff turnover in the Group
• HR leadership development program for 2nd/3rd level managers