Confidential Reporting Line

Report safely and confidentially

At Hupac, we believe in a workplace built on integrity, respect and transparency. If you notice any misconduct or violations of the law or our values, you can safely report them through our Confidential Reporting Line.

 

What you can report

You can report violations of national or EU laws; behaviour contrary to the Hupac Group Code of Conduct or internal regulations; abuse of office, fraud, harassment, discrimination, serious conflicts of interest; risks to health, safety or the environment.

 

Who can report

Employees, former employees and candidates; customers, suppliers, consultants, subcontractors; shareholders, directors, auditors; and other professional partners of the Hupac Group.

 

How to report

1. Internal channels
Federico Centonze – General Counsel & Head of Legal Services
Viale R. Manzoni 6 | CH-6830 Chiasso
Tel. +41 58 8558610 | fcentonze@hupac.com

2. External independent channel
Avv. Elisabetta Monotti Campanella – Studio Legale Mattei & Partners
Via Dogana 2 | CH-6500 Bellinzona
reportinglinehupac@studiomattei.ch

3. Public authorities 

You may always report directly to the competent authorities.

 

Your guarantees

Confidentiality: your identity and report are handled with discretion.
No retaliation: protection for all reports made in good faith.
Anonymity: possible upon request through the external lawyer.

 

Report management

Acknowledgment within 14 days; preliminary assessment and clarifications if needed; possible internal investigation or corrective measures; feedback within 3 months of submission.

 

Learn more
Download the full “Confidential Reporting Line” process

 

Contact

“Train Radar” for real-time tracking and ETA information

After several months of successful testing, the Hupac Train Radar is now available for our customers as part of our digital strategy. The tool, accessible on the WOLF platform, enables full supply chain visibility to all parties involved in a train run - a requirement strongly demanded by the market, especially in this phase of frequent irregularities on the rail network.

 

The Hupac Train Radar covers all trains running in the network of Hupac Intermodal. It offers fast and reliable information regarding the main questions of intermodal transport management:

 

“Where is my train?”
The Train Radar provides real-time train running information thanks to the data supplied by our railway partners or, where this is not the case, by GPS on-board-units that send messages to the system every 3 minutes.

 

“When can I pick up my unit?”
Even more relevant for customers is the information regarding the estimated time of unit pick-up (ETP) at the terminals. As of 2 January 2020, this service is active for Terminal Busto Arsizio-Gallarate. Implementation in other terminals is foreseen for the coming months.

 

Train Radar: one tool, different functions 

The Train Radar is accessible via web, smartphone or pad. It offers different smartphone-optimized apps to cover all information needs of our customers:

  • Train monitor – real-time train running information and estimated time of pick-up of units
  • Train app – real-time current position of running trains and delay information
  • Unit app – real-time check of unit status and location
  • Traffic events – latest traffic events on the rail infrastructure where Hupac trains are involved
  • CESAR – connection to the European track & trace platform.

Hupac supports supply chain visibility

Hupac is fully committed to supporting supply chain transparency. We actively participate in initiatives such as the ELETA project sponsored by the European Commission as well as other sector initiatives.

 

How to get the Train Radar

The Hupac Train Radar is accessible via the WOLF platform. Customers who are not registered yet, can log in via the Hupac website.

 

More information

WOLF Support Team: wolf@hupac.com

Login WOLF: http://wolf.hupac.ch

Download
Link