Quality management for resilient and sustainable logistics

As an intermodal transport Group, customer satisfaction is at the heart of everything we do. With a robust quality management system in place, in accordance with ISO 9001:2015, we ensure that our services meet the highest quality standards and comply with all applicable requirements.

 

Through a process-oriented approach, continuous improvement and a clear focus on our customers' needs, we guarantee:

  • reliability: punctual deliveries and seamless information flow
  • efficiency: optimised processes and costs
  • safety: the highest standards in transport handling and for our employees
  • sustainability: resource-efficient operations.

We identify and assess risks to proactively implement quality control measures. Our people are trained and motivated to achieve our quality objectives. We work together to continuously improve our processes and the quality management system, adapting to ever-changing requirements.

 

Our quality aims

Our quality policy is linked to our corporate strategy and focuses on the following key areas:

  • meeting customer needs – with a focus on resilience and network stability
  • increasing productivity and efficiency – in close cooperation with partners in the value chain
  • ensuring safety – for our employees and all transport stakeholders 
  • strengthening the organisation – a positive and motivating working environment for our employees
  • promoting sustainability – for a climate and resource efficient freight transport.

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Intermodal shift requires efficient infrastructures

In 2011 Hupac transported approximately 725,000 road shipments by rail.

Chiasso, 31.1.2012 – In 2011 combined transport operator Hupac achieved a 6.6% increase in its transport volume. The sluggish expansion in international railway infrastructures is cause for concern, however.


Transport volume   In the past year, combined transport operator Hupac of Switzerland moved a total of 723,894 road shipments by rail. While two-digit growth rates were achieved in the first semester, business declined sharply in the fall as a result of another economic downturn. The strongest growth was generated by transalpine transports via Austria. A factor contributing substantially to the success of this was the clearance gauge on the Brenner axis, which makes the transport of modern, high-volume semi-trailers with a corner height of 4 meters possible. Non-transalpine transports comprising the Benelux-Austria/Hungary/Romania, Benelux-Poland/Russia and Belgium-France/Spain routes added to the positive result with an increase of 12.6%. Hupac’s core business, transalpine transports through Switzerland, was up modestly by 1.8%. Storms, strikes and line closures due to accidents had a negative impact on the result.

 

Infrastructures - later, fewer, not at all?   Hupac welcomes the pragmatic and realistic approach of the 2011 intermodal shift report of the Swiss Federal Office of Transport and expects that the targeted shift volume will be attained quickly by taking specific measures. However, Hupac noted with concern that the freight traffic route Bellinzona-Luino-Novara, which accommodates 80% of unaccompanied combined transports via Gotthard, is gradually disappearing from the sight of the international infrastructure strategists. Urgently required improvements allowing significant advancements in productivity with a minimum of resources, such as the extension of passing rails, are being shelved. For the construction of a 4-meter corridor, on the other hand, the route via Chiasso is given preference, regardless of the fact that the existing major terminals in Novara and Busto Arsizio-Gallarate are not accessible via this line. According to Hupac’s managing director Bernhard Kunz “this depreciates the investments of the past twenty years on the Luino route.” Establishing equivalent infrastructures for combined transports along the Chiasso route is expected to require considerable investments and very long time. Kunz added: “If freight traffic infrastructures are developed according to the principle ‘later, fewer, not at all’ we will not see any progress in intermodal shift. A 4-meter corridor on the Luino route for the current transport volume has top priority and the Chiasso route has second priority for future transports.”

 

Transport development
Number of road shipments

2011

2010 in %
       
Transalpine via CH 431.923 424.176 1,8
Transalpine via A 53.053 42.792 24,0
Total transalpine 484.976 466.968 3,9
Non-transalpine 238.918 212.098 12,6
Total traffic
723.894 679.066 6,6