Quality management for resilient and sustainable logistics

Chiasso headquarters: dedicated teams for traffic management around the clock as of 1 December 2020

Running a network with more than 100 trains per day is our work-life challenge. Our productional backbone is the management of complexity – and new challenges are ahead: 

• The new P400 network via Gotthard will boost traffic volume.
• The large number of construction works on the rail lines are day-to-day disturbers.
• Traffic flows have to run in the most efficient way in order to compensate for decreasing subsidies on Swiss transit routes and to satisfy customer expectations.

All this needs to be integrated into our value chain: railways organizing reserves, infrastructure managers who find re-routings, terminals that reorganize slots in case of delays. In the middle of everything: our production teams.

As of 1 December, Hupac Intermodal upgrades its Production & Dispatching department based in Chiasso. Operations will be managed by four teams composed of three collaborators each. They operate in regular shifts around the clock, 7 days per week, 12 months per year, with the task of coordinating train movements with our rail partners as well as with the terminals.

The new set-up will increase responsiveness and proactivity of our traffic management. “All teams are composed of two collaborators and a team leader”, says Silvio Ferrari, director Production & Dispatching of Hupac Intermodal. “Whenever an irregularity happens on our network – and be it in the middle of the night of a bank holiday – we are prepared to act, to decide and to coordinate with all stakeholders.”