Quality management for resilient and sustainable logistics

As an intermodal transport Group, customer satisfaction is at the heart of everything we do. With a robust quality management system in place, in accordance with ISO 9001:2015, we ensure that our services meet the highest quality standards and comply with all applicable requirements.

 

Through a process-oriented approach, continuous improvement and a clear focus on our customers' needs, we guarantee:

  • reliability: punctual deliveries and seamless information flow
  • efficiency: optimised processes and costs
  • safety: the highest standards in transport handling and for our employees
  • sustainability: resource-efficient operations.

 

We identify and assess risks to proactively implement quality control measures. Our people are trained and motivated to achieve our quality objectives. We work together to continuously improve our processes and the quality management system, adapting to ever-changing requirements.

 

Our quality aims

 

Our quality policy is linked to our corporate strategy and focuses on the following key areas:

  • meeting customer needs – with a focus on resilience and network stability
  • increasing productivity and efficiency – in close cooperation with partners in the value chain
  • ensuring safety – for our employees and all transport stakeholders 
  • strengthening the organisation – a positive and motivating working environment for our employees
  • promoting sustainability – for a climate and resource efficient freight transport.

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Hupac takes over operations of Terminal Novara CIM

The objective: further development of intermodality in Italy

Combiconnect is the name of the Hupac Group company that will manage the operation of the Novara CIM terminal from 18.10.2021. The agreement, signed on 15 September 2021 between Combiconnect and Eurogateway, provides for the transfer of the company branch relating to the Novara CIM West terminal, while at the same time Combiconnect has been assigned the terminal management by CIM SpA.

 

"Our aim is to further develop this strategic terminal for modal shift of transalpine traffic. Today Novara CIM handles over 60 train pairs a week, mostly from the operator Hupac Intermodal, on a 150,000 square metre facility equipped with 7 loading and unloading tracks", explains Piero Solcà, director Terminal Infrastructures of the Hupac Group. "The investment plans are already in the drawer and include the lengthening of the tracks from the current 600 metres to the European standard of 740 metres, new entry/exit tracks, gantry cranes and a sophisticated OCR system for the automatic reading of train and loading unit data".

 

The 37 employees currently working at Terminal Novara CIM are guaranteed continuity of employment by transferring their work relationship to Combiconnect, in full compliance with the applicable collective labour agreement and current regulations. Combiconnect has already ordered two new cranes and three tractors, which will be available and operational from 18 October.

 

Eurogateway, which operates the Novara Boschetto terminal, will continue to be a strategic partner for the Hupac Group. Combiconnect Srl, established at the beginning of 2021, is 80% owned by Hupac Ltd, Chiasso, and 20% by Centro Interportuale Merci SpA, Novara.