Quality management for resilient and sustainable logistics

As an intermodal transport Group, customer satisfaction is at the heart of everything we do. With a robust quality management system in place, in accordance with ISO 9001:2015, we ensure that our services meet the highest quality standards and comply with all applicable requirements.

 

Through a process-oriented approach, continuous improvement and a clear focus on our customers' needs, we guarantee:

  • reliability: punctual deliveries and seamless information flow
  • efficiency: optimised processes and costs
  • safety: the highest standards in transport handling and for our employees
  • sustainability: resource-efficient operations.

 

We identify and assess risks to proactively implement quality control measures. Our people are trained and motivated to achieve our quality objectives. We work together to continuously improve our processes and the quality management system, adapting to ever-changing requirements.

 

Our quality aims

 

Our quality policy is linked to our corporate strategy and focuses on the following key areas:

  • meeting customer needs – with a focus on resilience and network stability
  • increasing productivity and efficiency – in close cooperation with partners in the value chain
  • ensuring safety – for our employees and all transport stakeholders 
  • strengthening the organisation – a positive and motivating working environment for our employees
  • promoting sustainability – for a climate and resource efficient freight transport.

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Autumn 2018: Hupac expands its intermodal network

Hupac starts the autumn 2018 with numerous new connections and service improvements. High frequency of departures, additional destinations and efficient terminal locations are the main drivers of the network development.

Here is an overview of the main news from September 2018.

From 2 October, departures will increase in the core business of intermodal transport via the Alps, and offer new capacity to the growing market demand.

  • Zeebrugge <=> Novara: from 6 to 8 roundtrips per week, P400 semitrailers allowed
  • Köln Nord <=> Busto Arsizio: from 8 to 9 roundtrips per week
  • Basel Weil <=> Busto Arsizio: from 5 to 6 roundtrips per week.

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From 7 October, the Rotterdam <=> Kornwestheim shuttle will be shifted on Maasvlakte and offer a direct connection between the Port of Rotterdam and the industrial area of Stuttgart and Baden-Württemberg.


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The network between Singen and Italy has been improved by concentrating the departures
on the lines Singen <=> Busto Arsizio and Singen <=> Brescia. The offer now comprises
25 roundtrips per week.

  • Singen <=> Busto Arsizio with 14 roundtrips per week
  • Singen <=> Brescia with 11 roundtrips per week.

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Important news can also be seen on the east-west axis. Starting from 11 September, Antwerp has been connected to Vienna, Budapest, Romania and Istanbul based on fixed schedules.

  • Antwerp <=> Vienna/Budapest: 2 roundtrips per week
  • Antwerp <=> Curtici-Ploiesti: 1 roundtrip per week
  • Antwerp <=> Halkali/Istanbul: 1 roundtrip per week.

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Finally, Hupac strengthens its intermodal service between Antwerp and eastern Germany. As of 3 September, a new regular service connects Schkopau, and the frequency is increased on the route to Schwarzheide.

  • Antwerp <=> Schkopau: 3 roundtrips per week
  • Antwerp <=> Schwarzheide: 3 roundtrips per week.

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Progress has also been made in the area of processes and digitalisation. Two rail portals with OCR technology have been installed in the Terminal Busto Arsizio for automated visual train inspection, identification and inventory - an important tool for handling the growing traffic volume efficiently. Other terminals will follow, according to the Hupac digitalisation strategy.


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