Quality management for resilient and sustainable logistics

As an intermodal transport Group, customer satisfaction is at the heart of everything we do. With a robust quality management system in place, in accordance with ISO 9001:2015, we ensure that our services meet the highest quality standards and comply with all applicable requirements.

Through a process-oriented approach, continuous improvement and a clear focus on our customers' needs, we guarantee:

• reliability: punctual deliveries and seamless information flow
• efficiency: optimised processes and costs
• safety: the highest standards in transport handling and for our employees
• sustainability: resource-efficient operations.

We identify and assess risks to proactively implement quality control measures. Our people are trained and motivated to achieve our quality objectives. We work together to continuously improve our processes and the quality management system, adapting to ever-changing requirements.

Our quality aims

Our quality policy is linked to our corporate strategy and focuses on the following key areas:

• meeting customer needs – with a focus on resilience and network stability
• increasing productivity and efficiency – in close cooperation with partners in the value chain
• ensuring safety – for our employees and all transport stakeholders 
• strengthening the organisation – a positive and motivating working environment for our employees
• promoting sustainability – for a climate and resource efficient freight transport.